Hearty Service Trainer

Posts in category English Corner

Public Speaking Skills

Public Speaking Skills
Public Speaking Skills A myth says ‘Public Speaking skills is a gift that is born with you’. The fact is that ‘Public Speaki ng skills is a habit’. The more you practice, the better you will be. It means, whoever you are, whether you have parents or relatives who are public speakers or not, still you have the same chance as so many peo [...]

How to Build Empathy

Image courtesy of iconattitude.com Empathy is essential in any job involving contact with customer. It enables a relationship to be established with the customer. It also determines the level of service that will be provided for the customer, which of course at the end will relates to the level of satisfaction from the customer. What i [...]

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